FAQ’s

Travel docs/advice

Minor Consent Form

When a minor of 17 and under travels without a parent or legal guardian, accompanying adults must present an Authorisation for Minor to Travel Without a Parent or Legal Guardian form that has been completed and signed by the child’s parent or legal guardian.

Do I need my passport?

All guests must present valid passports or other acceptable proof of citizenship at check-in. In addition, many countries require an entry visa based on your nationality.

Do I need Travel insurance?

Although not required, travel insurance is strongly recommended. Travel insurance provides assistance with repatriation, medical emergencies, reimbursement of expenses if a trip is cancelled, cover for stolen and lost items, etc.

Ship information

Is parking at my departure port included?

No, the cost of parking is not included in your Disney Cruise ticket.

How should I get to my cruise? 

We recommend that you drive to the port and take advantage of the long stay car parks close by. All ports are accessible via public transport if preferred.

Will the ship stop at ports?

No, for the safety of all guests, Disney Cruises offered this summer in the UK have a no-stop policy.

Is WiFi available?

Yes it is. Once you have chosen the package that suits your needs, it will be charged to your room. There is no cost for connecting to the ship’s WiFi when used to access the Disney Cruise Line Navigator app.

Is laundry service available onboard? 

Yes there is. For an additional fee, laundry will be picked up and delivered back to your Stateroom. There are also chargeable 24-hour, self-service guest laundry facilities onboard.

Can I use my phone at sea?

Via Cellular at Sea, Disney Cruises allow guests on most networks to use their devices on the water. Prices vary depending upon your network and usually include international roaming charges, which are billed to you directly by your provider. You can also use the ship’s public pay phones without a wireless plan.

How much money should I bring onboard?

You don’t need cash or credit cards to pay for any onboard purchase, service or incidental, they will be charged to your stateroom folio. Gratuities can also be added to your account. When you check-in, simply present a credit card from the list below and details will be kept on file for paying the account at the end of the cruise. If preferred, you can pay the account using cash.

  • Visa
  • MasterCard
  • Disney Visa Credit Card
  • American Express
  • Discover Credit Card
  • Diners Club International
  • Japanese Credit Bureau
Is a cruise all inclusive?

Tickets are all inclusive, but there are a few optional services and activities that carry a charge, such as spa treatments, babysitting, onboard photography service, phone calls, video games, alcoholic drinks and adults-exclusive dining venues.

What is included in the price?

Your cruise price includes your Stateroom with all applicable taxes and fees. It also includes breakfast lunch, dinner, snacks and ice cream, as well as soft drinks at mealtimes and at the ship’s beverage stations. Disney Characters Meet and Greets, plus entertainment including live productions and movies screenings are also included.

Is a Disney Cruise worth it?

Absolutely! Every aspect of a Disney Cruise is designed to delight and engage guests and provide a once in a lifetime holiday, with tickets including your meals, as well as phenomenal entertainment and lots of fun activities!

Room types

There are four general stateroom categories on the Disney Magic – Concierge, Oceanview with Verandah, Oceanview and Inside. Each of the four types vary in square footage, opulence, level of service and amenities provided. 

Within each of the four categories there are different versions of the stateroom. For example, in the Verandah category you can choose a deluxe or a deluxe family room and in the Inside rooms you can choose the standard or deluxe option. Each will vary slightly in size or bathroom allocation, but not in overall décor or amenity level. The same is true of the other room categories.

Are large staterooms or interconnecting rooms available for lager families?

There are several options for accommodating larger families on board the Disney Magic. Some of the Concierge level suites, for example, sleep 7 people. If your party is larger still the access to an adjoining 1-bedroom Concierge suite which sleeps 5 can be opened, creating enough space for a party of 12 people. All staterooms on the Disney Magic sleep at least 3 people, and many can be opened to adjoining staterooms to sleep more.

Which decks are best?

In general, the lower and more central you are on a ship the less roll and sway you will feel, with the highest decks faring worst. The downside of the lowest decks is that they may suffer from engine or anchor noise and be furthest from dining and entertainment. Therefore, choosing a stateroom on a middle deck in a central position between forward and aft is considered the best option.

Are verandah’s worth it?

It’s always nice having your own private space from which to enjoy the views on your cruise, but as rooms with a verandah can be more costly than without, that can come at a price. Is it worth it?  Budget considerations aside, the answer is likely, yes. Those that have tried both options would now never book a room without a verandah, given a choice. The benefits include fresh air, a place to escape to when you need your own space or your cabin-mate wants to take a nap, scenery, the chance to spend time outdoors or sunbathe without other people around and the perfect spot for morning coffee or private al fresco dining.

Which is the best stateroom?

The best staterooms on the Disney Magic are the Concierge Royal Suites. All the Concierge rooms offer luxurious accommodations, but the Royal Suites are especially well-appointed with additional concierge attention and amenities, occupy the finest positions, and are the most spacious on the ship.

Staterooms

Guaranteed stateroom versus assigned stateroom
When booking a cruise, the traditional method for selecting a room is to choose the type of stateroom you want – in the Disney Magic’s case, Concierge, Oceanview with Verandah, Oceanview or Inside – then choose a category (1 bed, 2 bed, family room). You then choose the location, note the room number and book that particular room. When you board, that room is the one you will get. 

However, cruise lines are increasingly offering a ‘guaranteed’ room option, often at a discounted price, where you can choose the type and category of room but not the room itself. You’re guaranteed a cabin in the category you’ve chosen, but it could be anywhere on the ship. The upside is the discounted price and that if higher grade rooms are available, you might well get an upgrade with no additional charge. The real risk is simply giving up the chance to pick your spot.

Entertainment

What activities are there for adults?

Adult-specific activities onboard include the Quiet Cove Pool, spa, fitness centre with gym and exercises classes, plus multiple lounges and nightclubs offering karaoke, live sport screenings and dancing.

What activities are there for kids?

There are countless activities for kids to enjoy on a Disney Cruise, including an exciting waterpark and immersive themed clubs for each age group, as well as spellbinding character interactions, crafts, storytelling sessions and discos.

What is My Disney Cruise?

My Disney Cruise is your online planning centre. Available once you’ve booked your cruise, it will show where you can find onboard activity information, see which documents you need, get a handy packing list and even check-in online.

How will I know what activities are occurring and when?

Every night, a Personal Navigator will be delivered to your Stateroom. This is a printed schedule displaying everything that is happening on the ship the next day. All of this information is also available on the Disney Cruise Line Navigator App.

Dining

Can I pre book dining reservations?

When you book your cruise, you can request to have either a Main (between 5.45pm and 6.15pm) or Second (between 8pm and 8.30pm) Seating during your voyage. If your seating preference is not available, an alternative will be assigned. Bookings for the adult-exclusive Palo Restaurant should be made in advance of your cruise, via the My Disney Cruise login.

Are drinks included?

Soft drinks at mealtimes and at the ship’s beverage stations are included in your ticket. Alcoholic beverages, as well as specialist drinks including smoothies and sodas in some venues carry an additional charge.

Is food included?

Breakfast, lunch, dinner, snacks and ice cream are included in your ticket. Adult-exclusive dining at Palo, some room service dishes and bites in some of the lounges are chargeable.

What dining options are available

There are three Main Dining restaurants, plus a huge selection of buffet-style and casual eateries across the ship. There is also Palo, the adult-exclusive fine dining restaurant and 24-hour room service.

Health and safety

COVID-19

Disney has taken enhanced health and safety measures for you, the other guests, crew and cast members. Please follow all posted instructions during your cruise. 

Certain onboard venues may be limited in capacity, subject to restricted availability, or even closed based on guidance from the UK government, medical experts and health authorities. In addition, services, amenities and experiences may have limited availability, be modified or remain closed, subject to government approval. More information will be provided as it becomes available. 

Warning: COVID-19 is an extremely contagious disease that can lead to severe illness or death. Exposure to COVID-19 exists in any populated public place. According to Public Health England, people with underlying medical conditions and older adults can be especially vulnerable. 

Please Note: By sailing with Disney Cruise Line, you agree to follow all the implemented health and safety measures and voluntarily assume all risks related to exposure to COVID-19.

Are guests who are pregnant permitted to sail?

Women who have entered their 24th week of pregnancy on the day of departure, or those who will enter the 24th week during the cruise are not permitted to  sail for safety reasons. In addition, Disney Cruise Line will not be held liable or responsible for any complications relating to pregnancy at any stage.

Cruising with kids

Minimum age for travel

The minimum age permitted to sail on a Disney Cruise is 6 months of age on the day of departure.

How should I get to my cruise?

Cruise departure ports are all easily accessible by public transport or by car.

Can I pre-book a cot? 

Once your cruise is paid in full, complimentary cots can be pre-requested or can be provided once you board through guest services. Cots are subject to availability and are pack-n-play style, which can also be used as a playpen for children less than 35 inches tall.

Are baby facilities available?
There are a host of onboard amenities and services which cater for babies and young children. These include merchandise shops selling essential baby supplies such as bottles, pacifiers, baby food, baby powder, lotion and rash cream, training pants, diapers, baby shampoo and ready-to-feed infant formula. Complimentary items provided on a first-come, first-served basis include strollers, bottle warmers and sterilisers, cribs and playpens, diaper disposal units and high chairs (available in restaurants). Pack-n-play portable cribs can be set up or taken down by your stateroom host every day, if required. Pureed fresh vegetables can be prepared in the main dining rooms and through room service. In addition, you can bring your own baby food and formula as carry-on items as long as they are unopened, pre-packaged and don’t require the kitchen to prepare them.
Are guest who are pregnant permitted to sail?

Women who have entered their 24th week of pregnancy on the day of departure, or those who will enter the 24th week during the cruise are not permitted to sail for safety reasons.

In addition, Disney Cruise Line will not be held liable or responsible for any complications relating to pregnancy at any stage.

Is childcare available?

The Disney Magic and other Disney Cruise Line ships do not provide private in-stateroom babysitting

services but offer group childcare for children from 6-months to 3-years of age in their “It’s a small world” nurseries. Children from 3 and up can choose from a variety of clubs designed to entertain them. These clubs are open from early in the morning until midnight, or later.

What travel doc/ ID do children need?
Passport: All guests, including children and infants under 2-years old, must have either a valid passport (required for travel outside of the country where the passport was issued) or other acceptable proof of citizenship (accepted, for example, for UK citizens travelling within the UK only) at check-in. In addition, many countries require an entry visa based on your nationality. Minor Consent Form: When a minor of 17 and under travels without a parent or legal guardian, accompanying adults must present an Authorisation for Minor to Travel Without a Parent or Legal Guardian form that has been completed and signed by the child’s parent or legal guardian.
What age children can I take? 

The minimum age for infants and children to sail on a Disney Cruise Line ship is 6-months old on the day of departure. The exception is sailings with itineraries which include transatlantic, Panama Canal and Hawaii destinations, for which the minimum age is 1-year old on the day of departure.

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